If you are providing Taxi service in the town, then you should know what would be the expectations of the customers from you. If you know the expectations of your customers, you can improve your taxi service and can grow your business.
Here we are going to list the 5 most important things that customers want most from any taxi service. If a taxi service has these 5 features it can get loyal customers who will always prefer to book a taxi from your company.
Always on Time
A good taxi service will never make the customers wait even for a few minutes. If you want to be the best taxi service in the town, then you have to be punctual. Especially when it comes to airport transfers, you must reach to the customer’s destination to transfer your customer to the airport or you should reach the airport as soon as your customer is out of the airport and you should transfer your customer from the airport to the city.
Polite and Helpful Staff
For repeat travel business, you should have polite and helpful staff. Customer service is key to success for any business and it is even more important for a taxi service. If the staff is able to communicate with the customers in a well-mannered way and responsive to the customer’s queries, you can increase the number of loyal customers.
Friendly Drivers with Local Knowledge
Sometimes when your customer is from another city he might ask you to take him to the best restaurant or to a bookstore. Or the customer may ask about your city. So your drivers should have good local knowledge and they should know the different hotels, restaurants, bookstores, picnic points, etc.
The behavior of the drivers should be friendly. If your drivers are rude, no matter how good your service and taxis are, no one would like to book a taxi again from your service.
Clean and Decent Cars
All the cars, buses or Maxi taxis should be clean and in a good state. After every job, you should check the taxi if there is any garbage or other stuff in the taxi or not? If you find such things, clean it before going to another job. People don’t love a taxi service which is not clean.
When it comes to price, it should be competitive if not the lowest. Usually, travelers try to save money on travel. Perth Maxi Cabs is good and one of the best taxi services in Perth just because of their competitive prices. If you offer a price that is too low, customers will doubt the quality of the service. While if the price is too high then your customers might ignore your service as they feel they are out of budget. So, always set a competitive price.